Applications >> Case Studies

South Australia Water

ICM used to assess cultural alignment for an Alliance


SA Water has provided water and wastewater services to Metropolitan Adelaide over the period 1996 to 2011 through a long term Services Contract.
SA Water decided to adopt an Alliance contract model for the next 10 to 15 year services period.
ICM was chosen as the methodology to perform this assessment since:

Why Management Drives?

* ICM is the only known methodology that can analyse and assess cultural risk using the Organisation’s risk management system.
* ICM risk assessment is fully compliant with AS/NZS 4360:2004 Risk Assessment and AS/NZS 31000 Risk Management – Principles and Guidelines.
* ICM is based on a behavioural analysis that enables observation and collaboration of the assessments by the evaluators.
* ICM could provide a range of supporting visual observation tools that could be used by the evaluation team, and cross reference the cultural diagnoses based on behavioural profiles.


Application of ICM in the Cultural alignment and cultural risk assessment proved highly successful, and became one of the key measures in determining the final outcome of the RFP process.
The contract worth $1.2 billion over 15 years has now been awarded and ICM continues to be used for cultural management of the Alliance.

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